FAQ

Blexton is an AI-powered platform that automates and streamlines the handling of incoming calls, outgoing calls, and email. We help businesses save time, reduce costs, and improve customer experience.

Our AI Receptionist routes calls directly to the right person or department without phone menus. It can also collect information from the customer to create cases for bookings or claims. Additionally, it can handle calls based on priority – urgent calls are routed immediately, while less urgent calls can be handled by taking a message.

AI Answer works as an advanced voicemail that not only takes messages but also asks follow-up questions to collect necessary information. The call is transcribed and a ticket is automatically created for the business to handle at the right time. This means more customers choose to leave messages, reducing the risk of lost business and ensuring no important details are missed.

AI Customer Service combines advanced call handling with the power of integration to the company's systems. It can retrieve information like times, prices, and items in real-time to help customers with bookings, claims, and other cases directly. This creates a faster and more efficient customer experience. By automating repetitive tasks, AI Customer Service frees up time for your team to focus on more complex and value-creating tasks.

Yes, Blexton's AI solutions can identify and prioritize calls based on predefined criteria. Urgent calls can be routed directly to the right person or department, while less urgent calls are handled by taking a message. This ensures that important calls always get the highest priority and are handled quickly, improving both efficiency and customer experience.

If the customer needs to speak with a human agent, Blexton's AI can smoothly route the call to the right person or department. The AI can also collect relevant information from the customer before the call is routed, so the human agent is better prepared and can resolve the case faster and more efficiently.

Yes, Blexton's AI solutions offer the option to customize the voice according to your company's needs. You can choose both dialect and gender to match your brand profile and provide a more personalized and authentic customer experience.

Yes, Blexton's AI can automate outgoing calls to book meetings, conduct customer surveys, or collect feedback. The AI can be customized to your specific needs and ask the right questions to effectively qualify leads or gather valuable insights.

Blexton's AI analyzes incoming email, identifies the content, and automatically creates tickets based on predefined criteria. This means customer inquiries are handled faster, manual work is reduced, and communication with customers is improved.

We take personal data and privacy very seriously. Blexton's AI solutions are designed to comply with applicable data protection laws, such as GDPR. All data is processed securely and confidentially, with encryption and strict access controls. We only collect the information required to deliver our services and always work to protect customer privacy.

Blexton's AI solutions are suitable for businesses of all sizes and industries that want to streamline their communication. Our services are particularly valuable for businesses with high volumes of incoming calls, emails, or outgoing customer contacts, such as customer service, retail, support, and service companies.

Our AI is trained with your specific requirements and scenarios to ensure it handles calls and emails in a way that suits your business. We continuously adjust and fine-tune the AI to achieve the highest possible accuracy and customer satisfaction.